Ellie MaeSupport

Ellie Mae Support: Customer Care for the Life of Your Business

Find Answers to Your Encompass Questions on the Resource Center

Whether you have a question about how the software works or need technical support with a particular issue, all of the resources you need are at your fingertips!

Encompass360 Training - Three easy ways to learn.

Online Help

Access our in-product help system online.

User Forum

Get help from other Encompass users and Ellie Mae’s Encompass experts.

Professional Services

Get help with custom applications and other specific business needs.

How to Access Encompass Support


Go to the Resource Center Just visit the Resource Center and login with your Encompass credentials—client ID, user ID and password—to access all of our training tools. Encompass360 users: You can also connect right from your Encompass360 Home Page!